Refund policy
At Sk Artful Creations, every candle is handcrafted with care, and we want you to love what you receive. Please read our policy below for details on returns, exchanges, and refunds.
Damaged or Defective Items
If your order arrives damaged, melted, broken, or defective, please contact us at support.skartfulcreations@gmail.com within 12 hours of delivery, along with photos of the damaged product, unboxing video and order number.
Once verified, we'll offer a replacement or refund, depending on product availability.
Non-Returnable Items
Due to the handmade and personal-care nature of our products, we do not accept returns for:
- Change of mind
- Products that have been used, lit, or altered in any way
- Custom or personalized orders
- Bulk/wholesale orders (unless damaged in transit)
- Discounted products
- Improper use or burning
- Products entered in production stage
Wrong Item Received
If you received an incorrect product, please notify us within 12 hours of delivery along with photos, and we'll arrange for the correct item to be shipped or issue a refund.
Refunds
Approved refunds will be processed within 5–8 business days to your original payment method. You'll receive a confirmation email once the refund is initiated. Please note your bank may take an additional 3–5 business days to reflect the amount.
Cancellations
Orders can be cancelled within 12 hours of placing them, provided they haven't already entered production or packing. To cancel, message us on email: support.skartfulcreations@gmail.com with your order number. Once an order has been packed or shipped, it cannot be cancelled.
Custom & Bulk Orders
Custom and bulk orders are made specifically to your requirements and are non-refundable and non-cancellable once production has begun, except in cases of damage or defect.
How to Request a Return/Refund
Reach out via email at support.skartfulcreations@gmail.com with your order number, a description of the issue, and supporting photos. Our team will respond within 24–48 hours with the next steps.
